The Frontline employees (popularly called as the Knowledge Workers) are a company’s greatest intangible asset that keeps the wheels of commerce turning, running as they are the face of the company who deal directly with the customers. Frontline Workforce performance can hamper the goals of the organization.

Every industry is challenged by the digital transformation/evolution/disruption that’s triggered changes in customer behavior. Most knowledge workers lack the necessary skills to address the evolving and ever-changing market and customer demands.

Skill gaps are bound to lead to an increased risk in a digitally advanced world. The rapid advancement in technologies, such as AI, and cloud computing is changing the way of work all around the world and widening the existing skill gaps. The Frontline workers need continuous skilling opportunities in the form of Upskilling or Reskilling through on-the-job training to respond to challenges posed by digital transformation.

Knowledge workers need the apt set of skills to stay productive and innovate at work and hence it is imperative to develop the right skills.

To address the widening skill gaps and prepare knowledge workers to win in the digital-first world, here are a few best practices:

a) Skill Identification:

While upskilling the frontline workforce, finding the right skills for success is crucial. Each role in the organization needs a different set of skills.

Define skills for each role in the organization. Modern technologies can be put into use to map skills.

Identify and benchmark existing skill sets against industry standards through role-based skilling methodology. One can then determine and define functional, leadership, digital, and meta-skills for different roles, so as to have a deeper understanding.

b) Skill Assessment:

It is very important to determine each employee’s skill’s proficiency level by finding the skill score and hence there is an explicit need to find out if the knowledge workers have the required/essential skills for performing the job efficiently.

c) Skill Development:

Based on the learners’ interest and proficiency level for each existing/identified skill, curate necessary resources and build a content repository to create a meaningful skilling journey.

Having the essential aspects is crucial but using them in the right way is critical.

d) Personalized Learning:

Interest-based learning experiences motivate employees to learn more and expand their capabilities for increased performance. Moreover, AI-powered recommendations save them from the hassle of finding resources to enhance their skill set for moving to the next role.

Conclusion:

Skills are changing at a fast pace with new technological advancements in different industries. The widening skill gaps of knowledge workers need real-time attention to ensure breakthrough performance in any circumstances, at all times.

An LXP such as mPowerO, can help you in end-to-end skill development, from identifying the right skills to building them while providing an impactful learning experience.

Frontline workers need a unique training/learning solution that blends in with their unique requirements. For instance, as the distributed workforce do not have time to learn, they need an OJT platform that is mobile-friendly as they are always on-the-go.

With micro-learning, it is possible to train the distributed workforce regardless of where there are. However, it is imperative to have the technology to make the microlearning initiative successful.

Upskilling Frontline workforce is crucial to get the most out of this valuable resource. By creating a culture of continuous learning through on-the-job training for the frontline staff via m-Learning with LXP tool from mPowerO, a frontline workforce enablement solution, can help train the frontline and take them to the desired next level.

mPowerO platform can assist in managing the complete lifecycle of a frontline, from onboarding to moving them up the career ladder by empowering them with the right skills and knowledge, with an improved performance.

OJT with the right mix of the latest technology via an automated skilling platform creates uninterrupted learning/training and seamlessness in a hybrid work model/environment, thus promoting impactful learning experiences.

An LXP can be a definitive helping hand in providing impactful personalized learning/training experiences in order for the employees to be successful and also the organization.

An LXP powered by the latest AI could further keep up the Frontline workforce up-to-date through micro-learning content merged with AI content recommendations along with an advanced data analytics platform to showcase the outcomes for better learning/training outcomes and learning/training experiences.

For upskilling Your Frontline workforce, mPowerO provides continuous support and is an end-to-end offering to Online Learning Platforms/Solutions, Digital Publishing Solutions, Upskilling/ReSkilling and Skilling training opportunities for medium to large companies.

mPowerO has evolved from being an Online Learning Solution (LMS) to serving as LXP in order to accommodate larger targeted audiences for educational/publishing and skilling requirements of various medium to large organizations/enterprises.

Talk to our expert team members for a deeper understanding and more related information.

Reach out via email at info@mpowero.com or visit us at https://www.mpowero.com/ for more information.

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