Frontline workers do not have full-time access to either desktops or emails and their performance directly impacts the customer’s experience. The frontline workforce needs real-time learning opportunities to fill the performance gaps.

Hence it is extremely vital to rethink the learning and development strategies for the frontline workers and move to a flexible platform like mobile which offers a better customer experience for providing on-the-job training.

Mobile Learning or m-Learning is an effective way to generate timely learning opportunities for a distributed workforce with a hybrid work model in place. Learning modules are delivered through mobile and can be accessed anytime round the clock from any location.

Ways to Empower Frontline Employees with Mobile Training:

a) Enable Micro-Learning:

Micro-Learning on mobile helps balance on-the-job learning and productivity as the bite-sized content is easy to consume, understand and digest to improve performance. Employees can apply their learning into practice with what they’ve learned instantaneously, which assists them in breaking down the forgetting curve.

Furthermore, content (knowledge) being made available in bite-size nuggets helps in fostering a continuous learning environment.

b) Enforce Multi-lingual Learning:

Most frontline workers avoid training/learning either they do not understand the language or not being in native language which is more understandable to them. Presenting the same learning material (in the form of content/bite-sized formats) in a regional language on the mobile can help increase learning adoption.

Language should not become a barrier for training/learning needs for any employee.

c) Encourage Social Learning:

Frontline employees can learn a lot from their peers, and an effective mobile learning solution can be the best knowledge-sharing channel, for effective outcomes, for improving their performance.

Channelize and enable communication through social learning, where frontline can discuss real-time client-facing situations and learn from each other’s experiences in collaboration.

Given the flexibility to share vital resources with each other in the company to keep the learning momentum stable, one can keep the frontline workforce updated with a new product or changes in policies or procedures through social learning platforms, which is an avenue itself.

D2

d) Associate learning with drip journey:

Make learning a part of the frontline’s routine through a drip journey by incorporating modern learning platforms like mPowerO as a frontline workforce enablement solution for upskilling/reskilling needs, thus allowing to define and adapt to a learning journey on the mobile.

Learning drip journey can be made possible by blending various learning formats like video on the first day, a case study on the second day, a live session on the third day, etc.

e) Implement KPI-based Learning:

Making managers a part of frontline workforce training through KPI-based coaching is one of the best ways to gauge as the manager can set the pre-defined metrics and track KPI for effective improvement of performance.

An advanced analytics (learning) dashboard enables the managers to monitor the KPI progress over time for each employee who is undergoing training.

Conclusion:

Frontline workforce is a valuable resource for an organization and hence frontline workforce training is crucial to get the most out of this valuable resource. By creating a culture of continuous learning through on-the-job training for the frontline staff via m-Learning with LXP tool from mPowerO, a frontline enablement solution, can help train the frontline and take them to the desired next level. mPowerO platform can assist in managing the complete lifecycle of a frontline, from onboarding to moving them up the career ladder by empowering them with the right skills and knowledge, with an improved performance.

OJT with the right mix of the latest technology via an automated skilling platform creates uninterrupted learning/training and seamlessness in a hybrid work model/environment, thus promoting impactful learning experiences.

An LXP can be a definitive helping hand in providing impactful personalized learning/training experiences in order for the employees to be successful and also the organization.

An LXP powered by the latest AI could further keep up the Frontline workforce up-to-date through micro-learning content merged with AI content recommendations along with an advanced data analytics platform to showcase the outcomes for better learning/training outcomes and learning/training experiences.

For upskilling Your Frontline workforce, mPowerO provides continuous support and is an end-to-end offering to Online Learning Platforms/Solutions, Digital Publishing Solutions, Upskilling/ReSkilling and Skilling training opportunities for medium to large companies.

mPowerO has evolved from being an Online Learning Solution (LMS) to serving as LXP in order to accommodate larger targeted audiences for educational/publishing and skilling requirements of various medium to large organizations/enterprises.

Talk to our expert team members for a deeper understanding and more related information.

Reach out via email at info@mpowero.com or visit us at https://www.mpowero.com/ for more information.

Happy to Help!