To build loyalty with its Delivery Executives reduce attrition and upskill for better service delivery standards

To address high attrition levels causing productivity losses and increasing manpower costs due to repeated hiring

To migrate from WhatsApp to a centralized secured and efficient platform across the school for various departments and other stakeholders, from a branding perspective

In order to enable continuity, structure and measurability of learning and teaching in a blended and or online learning medium

Need to increase workforce productivity and outcomes through improved engagement and superior onboarding.

Covid-led lockdown forced training centres to be closed. Candidates’ learning stopped midway. High probability of drop out due to disruption in learning

Shortage of quality trainers, particularly in more remote locations. Inconsistency in training delivery and training content. Classroom training not engaging leading to high absenteeism and dropouts

Inability to find good quality trainers, particularly in more remote locations. Inconsistency in training delivery as most trainers are under qualified

80-100% attrition at entry level positions. Recurring costs on acquisition and on-boarding. New joinees from smaller towns with lower communication and soft skills

Very high attrition Loss of productivity Recurring costs on acquisition and on-boarding No professional ‘development’